:root{--navy:#062d4d;--navy2:#0a3d65;--blue:#0c70d4;--blue2:#2d659a;--ink:#10243a;--muted:#64748b;--line:#dbe5ef;--soft:#f4f8fc;--white:#fff;--shadow:0 18px 45px rgba(5,37,62,.16)}*{box-sizing:border-box}body{margin:0;font-family:Arial,Helvetica,sans-serif;color:var(--ink);background:#fff;line-height:1.5}a{text-decoration:none;color:inherit}.wrap{width:min(1380px,calc(100% - 36px));margin:auto}.brandbar{background:#fff}.brandbar .wrap{min-height:132px;display:flex;align-items:center;gap:36px}.brandbar img.td{width:315px}.brandbar img.tc{width:300px;border-left:1px solid #b8c8d8;padding-left:30px}.brand-contact{margin-left:auto;text-align:right;color:var(--navy);font-weight:700}.brand-contact strong{font-size:24px}.nav{background:linear-gradient(90deg,#062d4d,#073858);color:#fff}.nav .wrap{display:flex;align-items:center;gap:12px;min-height:58px}.nav a{padding:18px 20px;font-weight:700}.nav a:hover{background:rgba(255,255,255,.08)}.nav .ticket-btn{margin-left:auto;background:var(--blue);border-radius:9px;padding:11px 22px}.hero{position:relative;min-height:500px;color:#fff;background-image:linear-gradient(90deg,rgba(2,28,50,.94) 0%,rgba(3,38,66,.72) 45%,rgba(2,29,50,.45) 100%),url('https://commons.wikimedia.org/wiki/Special:Redirect/file/Toledo_skyline_on_the_Maumee_River_at_night_(53863782243).jpg?width=1920');background-size:cover;background-position:center}.hero .wrap{display:grid;grid-template-columns:1.45fr .8fr;gap:60px;align-items:center;padding:44px 0}.hero h1{font-size:48px;line-height:1.08;margin:0 0 20px;max-width:650px}.hero p{font-size:20px;max-width:650px}.actions{display:flex;gap:14px;flex-wrap:wrap;margin-top:26px}.btn{display:inline-flex;align-items:center;justify-content:center;border:0;border-radius:8px;padding:14px 22px;font-size:16px;font-weight:800;cursor:pointer}.btn-primary{background:var(--blue);color:#fff}.btn-outline{border:1px solid #fff;color:#fff;background:rgba(0,0,0,.15)}.support-card{background:rgba(255,255,255,.97);color:var(--ink);border-radius:12px;padding:30px;box-shadow:var(--shadow)}.support-card h2{text-align:center;color:var(--navy);margin:4px 0}.support-card .lead{text-align:center;color:#475569}.support-card .btn{width:100%;margin:10px 0 18px}.support-link{border-top:1px solid var(--line);padding:16px 0 0;margin-top:4px}.support-link a{color:#075eaf;font-weight:800}.feature-row{display:grid;grid-template-columns:repeat(4,1fr);padding:28px 0}.feature{text-align:center;padding:10px 28px;border-right:1px solid var(--line)}.feature:last-child{border:0}.feature .icon{font-size:34px;color:var(--blue)}.feature h3{color:var(--navy);margin:8px 0}.strip{background:#eef4f9}.strip .wrap{display:grid;grid-template-columns:repeat(4,1fr);padding:20px 0}.mini{padding:0 26px;border-right:1px solid #cdd9e4}.mini:last-child{border:0}.mini b{color:var(--navy)}.page{background:var(--soft);min-height:calc(100vh - 260px);padding:38px 0}.panel{background:#fff;border:1px solid var(--line);border-radius:12px;box-shadow:0 8px 28px rgba(15,45,70,.08);padding:28px}.panel h1,.panel h2{color:var(--navy);margin-top:0}.grid2{display:grid;grid-template-columns:1fr 1fr;gap:18px}.field{margin-bottom:17px}.field label{display:block;font-weight:800;margin-bottom:6px}.field input,.field select,.field textarea{width:100%;padding:12px;border:1px solid #b8c8d8;border-radius:7px;font:inherit;background:#fff}.field textarea{min-height:150px;resize:vertical}.help{font-size:13px;color:var(--muted)}.alert{padding:14px 16px;border-radius:8px;margin:0 0 20px}.alert-ok{background:#e9f8ef;color:#17643a}.alert-error{background:#fff0f0;color:#9b1c1c}.ticket-head{display:flex;justify-content:space-between;gap:20px;align-items:flex-start}.badge{display:inline-block;border-radius:999px;padding:5px 10px;font-size:12px;font-weight:800;background:#e7f1fb;color:#0b5da8}.thread{margin-top:25px}.message{border-left:4px solid var(--blue);background:#f7fafc;padding:15px 18px;margin:12px 0;border-radius:0 8px 8px 0}.message.internal{border-color:#d69e2e;background:#fffaf0}.meta{font-size:12px;color:var(--muted);margin-bottom:6px}.table{width:100%;border-collapse:collapse}.table th,.table td{padding:12px;border-bottom:1px solid var(--line);text-align:left}.table th{color:var(--navy);font-size:13px}.footer{background:#062d4d;color:#fff}.footer .wrap{display:flex;align-items:center;gap:36px;padding:25px 0}.footer img{max-height:58px;width:auto}.footer .spacer{margin-left:auto}.footer small{color:#c9d8e5}.credit{font-size:11px;color:#b9cada;padding:0 0 15px}.mobile-menu{display:none}@media(max-width:900px){.brandbar .wrap{min-height:auto;padding:15px 0;flex-wrap:wrap}.brandbar img.td{width:230px}.brandbar img.tc{width:220px}.brand-contact{display:none}.nav .wrap{overflow-x:auto}.nav a{white-space:nowrap;padding:14px 12px}.hero .wrap{grid-template-columns:1fr;padding:35px 0}.hero h1{font-size:38px}.feature-row,.strip .wrap{grid-template-columns:1fr 1fr}.feature:nth-child(2){border-right:0}.grid2{grid-template-columns:1fr}.footer .wrap{flex-wrap:wrap}.footer .spacer{margin-left:0}}@media(max-width:560px){.brandbar img.tc{border:0;padding:0}.hero h1{font-size:33px}.feature-row,.strip .wrap{grid-template-columns:1fr}.feature,.mini{border-right:0;border-bottom:1px solid var(--line)}.ticket-head{display:block}.panel{padding:20px}}


/* Technology Director admin console */
.admin-shell{display:grid;grid-template-columns:250px minmax(0,1fr);min-height:calc(100vh - 250px);background:#f3f7fb}
.admin-sidebar{background:#062d4d;color:#fff;padding:22px 16px;display:flex;flex-direction:column;min-height:760px}
.admin-brand{display:block;padding:6px 8px 22px;border-bottom:1px solid rgba(255,255,255,.14)}
.admin-brand img{display:block;width:190px;max-height:70px;object-fit:contain;background:#fff;border-radius:6px;padding:5px}
.admin-brand span{display:block;margin-top:10px;font-size:12px;letter-spacing:.08em;text-transform:uppercase;color:#c8d9e8}
.admin-menu{padding-top:18px}.admin-menu a{display:block;padding:12px 14px;border-radius:7px;margin:3px 0;font-weight:700;color:#dce9f3}.admin-menu a:hover,.admin-menu a.active{background:#0c70d4;color:#fff}
.admin-sidebar-bottom{margin-top:auto;border-top:1px solid rgba(255,255,255,.14);padding:18px 8px 0}.admin-sidebar-bottom a{display:block;color:#dce9f3;padding:6px 0}.admin-user{font-weight:800;margin-bottom:8px}
.admin-main{padding:30px;min-width:0}.admin-topbar{display:flex;justify-content:space-between;align-items:flex-start;gap:20px;margin-bottom:24px}.admin-topbar h1{font-size:32px;color:#062d4d;margin:2px 0 4px}.admin-topbar p{margin:0;color:#64748b}.admin-kicker{font-size:12px;letter-spacing:.13em;font-weight:900;color:#0c70d4}.backlink{display:inline-block;margin-bottom:14px;color:#0c70d4;font-weight:700}
.stat-grid{display:grid;grid-template-columns:repeat(6,1fr);gap:14px;margin-bottom:22px}.stat-card{background:#fff;border:1px solid #dbe5ef;border-radius:10px;padding:18px;box-shadow:0 5px 18px rgba(15,45,70,.06)}.stat-card span{display:block;font-size:13px;font-weight:800;color:#64748b;text-transform:uppercase;letter-spacing:.05em}.stat-card strong{display:block;font-size:34px;color:#062d4d;line-height:1.1;margin:8px 0}.stat-card small{color:#64748b}.stat-card.danger{border-top:4px solid #b42318}
.admin-card{background:#fff;border:1px solid #dbe5ef;border-radius:10px;padding:22px;box-shadow:0 5px 18px rgba(15,45,70,.06);margin-bottom:20px}.admin-card h2{color:#062d4d;margin:0 0 16px}.card-head{display:flex;align-items:flex-start;justify-content:space-between;gap:20px;margin-bottom:12px}.card-head h2{margin-bottom:3px}.card-head p{margin:0;color:#64748b}
.table-scroll{overflow:auto}.admin-table{width:100%;border-collapse:collapse;min-width:850px}.admin-table th{font-size:12px;text-transform:uppercase;letter-spacing:.04em;color:#64748b;background:#f8fafc}.admin-table th,.admin-table td{padding:13px 12px;border-bottom:1px solid #e5edf4;text-align:left;vertical-align:top}.admin-table tr:hover td{background:#fbfdff}.ticket-link{font-weight:900;color:#0c70d4}.subtext{font-size:12px;color:#64748b;margin-top:3px}.empty{text-align:center!important;color:#64748b;padding:30px!important}
.pill{display:inline-block;padding:5px 9px;border-radius:999px;font-size:11px;font-weight:900;white-space:nowrap;background:#e8eef5;color:#29435d}.priority-critical{background:#fee4e2;color:#b42318}.priority-high{background:#fff0d5;color:#9a6700}.priority-normal{background:#e8f1fb;color:#155b91}.priority-low{background:#edf2f7;color:#53657a}.status-new,.status-reopened{background:#dff3ff;color:#075985}.status-in-progress,.status-assigned{background:#e8e5ff;color:#4938a6}.status-waiting-on-customer,.status-waiting-on-vendor{background:#fff2cc;color:#805b00}.status-resolved{background:#dcfce7;color:#166534}.status-closed{background:#e5e7eb;color:#374151}
.filterbar{display:grid;grid-template-columns:minmax(240px,1fr) repeat(3,190px) auto auto;gap:10px;margin-bottom:18px}.filterbar input,.filterbar select{width:100%;padding:11px;border:1px solid #b8c8d8;border-radius:7px;background:#fff;font:inherit}.btn-light{background:#edf3f8;color:#173b59}
.ticket-layout{display:grid;grid-template-columns:minmax(0,1.7fr) 390px;gap:20px}.ticket-side{min-width:0}.ticket-pills{display:flex;gap:8px}.reply-box{border-top:1px solid #dbe5ef;margin-top:22px;padding-top:20px}.checkline{display:block;font-size:13px;color:#53657a;margin:0 0 14px}.staff-message{border-color:#0c70d4;background:#eef6ff}.customer{border-color:#6b7280}.detail-list{margin:0}.detail-list dt{font-size:11px;text-transform:uppercase;letter-spacing:.05em;color:#64748b;font-weight:900;margin-top:13px}.detail-list dt:first-child{margin-top:0}.detail-list dd{margin:2px 0 0}.assignment-row{display:flex;justify-content:space-between;gap:12px;padding:10px 0;border-bottom:1px solid #e5edf4}.assignment-row small{display:block;color:#64748b}.text-btn{border:0;background:transparent;color:#b42318;cursor:pointer;font-weight:700}.activity>div{padding:9px 0;border-bottom:1px solid #e5edf4}.activity small{display:block;color:#64748b;margin-top:2px}
@media(max-width:1200px){.stat-grid{grid-template-columns:repeat(3,1fr)}.filterbar{grid-template-columns:1fr 1fr 1fr}.ticket-layout{grid-template-columns:1fr}}
@media(max-width:850px){.admin-shell{grid-template-columns:1fr}.admin-sidebar{min-height:auto}.admin-menu{display:flex;gap:5px;overflow:auto}.admin-menu a{white-space:nowrap}.admin-sidebar-bottom{display:none}.admin-main{padding:18px}.stat-grid{grid-template-columns:1fr 1fr}.admin-topbar{display:block}.admin-topbar>.btn{margin-top:12px}.filterbar{grid-template-columns:1fr}}

/* Client/staff management + portal */
.management-grid{display:grid;grid-template-columns:1fr 1fr;gap:20px}.compact-filter{grid-template-columns:minmax(260px,1fr) auto auto}.alert-success{background:#e9f8ee;border:1px solid #8bc89b;color:#185b2c;padding:12px;border-radius:6px;margin-bottom:18px}.user-edit-card{max-width:900px}.user-edit-head{display:flex;justify-content:space-between;align-items:flex-start;gap:20px;margin-bottom:15px}.inline-reset{display:flex;gap:10px;border-top:1px solid #e5edf4;margin-top:15px;padding-top:15px}.inline-reset input{flex:1;padding:11px;border:1px solid #b8c8d8;border-radius:7px}.portal-welcome{display:flex;justify-content:space-between;align-items:flex-start;gap:20px;margin-bottom:22px}.portal-welcome h1{margin:3px 0 5px;color:#062d4d}.portal-welcome p{margin:0;color:#60758a}.portal-actions{display:flex;gap:10px}.portal-stats{grid-template-columns:repeat(2,minmax(180px,240px));max-width:500px}
@media(max-width:850px){.management-grid{grid-template-columns:1fr}.portal-welcome{display:block}.portal-actions{margin-top:15px}.portal-stats{grid-template-columns:1fr 1fr}.inline-reset{display:block}.inline-reset input{width:100%;box-sizing:border-box;margin-bottom:10px}}

/* Mobile-first usability update */
*{box-sizing:border-box}html{-webkit-text-size-adjust:100%}body{overflow-x:hidden}img{max-width:100%;height:auto}
button,input,select,textarea{font:inherit}.btn,button,input,select,textarea{min-height:44px}.btn{display:inline-flex;align-items:center;justify-content:center;text-align:center}
.public-menu-toggle,.admin-menu-toggle,.admin-menu-close{display:none}
@media(max-width:760px){
 .wrap{width:min(100% - 28px,1180px)}
 .brandbar .wrap{display:grid;grid-template-columns:1fr 1fr;gap:10px;align-items:center;padding:10px 0}.brandbar img.td,.brandbar img.tc{width:100%;max-width:180px;max-height:58px;object-fit:contain}.brandbar a:last-of-type{text-align:right}
 .nav .wrap{overflow:visible}.nav-wrap{display:block!important;padding:8px 0}.public-menu-toggle{display:flex;width:100%;align-items:center;justify-content:center;gap:8px;border:1px solid rgba(255,255,255,.35);background:transparent;color:#fff;border-radius:7px;font-weight:800;padding:10px 14px;cursor:pointer}.public-nav-links{display:none;padding-top:7px}.public-nav-links.open{display:block}.public-nav-links a{display:block;width:100%;padding:12px 10px;border-radius:6px}.public-nav-links .ticket-btn{margin:7px 0 2px;text-align:center}
 .hero .wrap{padding:26px 0}.hero h1{font-size:30px;line-height:1.12}.hero p{font-size:16px}.support-card{padding:20px}
 .page{padding:22px 0}.panel,.admin-card{padding:17px;border-radius:9px}.grid2{grid-template-columns:1fr}.field{margin-bottom:14px}.field input,.field select,.field textarea{font-size:16px;padding:12px}.field textarea{min-height:130px}
 .ticket-head,.portal-welcome,.user-edit-head,.card-head{display:block}.ticket-pills,.portal-actions{display:flex;flex-wrap:wrap;margin-top:12px}.portal-actions .btn{flex:1 1 150px}
 .table-scroll{width:100%;overflow-x:auto;-webkit-overflow-scrolling:touch;border:1px solid #e1e8ef;border-radius:8px}.table,.admin-table{min-width:680px}.table th,.table td,.admin-table th,.admin-table td{padding:11px 10px}.table-scroll:focus{outline:2px solid #0c70d4}
 .footer .wrap{display:grid;grid-template-columns:1fr 1fr;gap:14px;padding:20px 0}.footer img{max-height:48px}.footer .spacer{grid-column:1/-1;margin:0}.credit{display:block!important;padding-bottom:15px!important}
 .stat-grid{grid-template-columns:1fr 1fr;gap:10px}.stat-card{padding:14px}.stat-card strong{font-size:28px}.portal-stats{grid-template-columns:1fr 1fr;max-width:none}
 .management-grid,.ticket-layout,.filterbar,.compact-filter{grid-template-columns:1fr}.filterbar .btn{width:100%}.inline-reset{display:block}.inline-reset input{width:100%;margin-bottom:10px}
 .admin-shell{display:block;min-height:100vh}.admin-main{padding:70px 14px 20px}.admin-menu-toggle{display:flex;position:fixed;z-index:1002;left:12px;top:12px;align-items:center;gap:7px;background:#062d4d;color:#fff;border:0;border-radius:8px;padding:10px 14px;font-weight:800;box-shadow:0 4px 14px rgba(0,0,0,.18)}.admin-sidebar{display:flex;position:fixed;z-index:1004;left:0;top:0;bottom:0;width:min(86vw,310px);min-height:0;transform:translateX(-105%);transition:transform .2s ease;overflow-y:auto;padding-top:52px;box-shadow:8px 0 24px rgba(0,0,0,.2)}.menu-open .admin-sidebar{transform:translateX(0)}.admin-menu-overlay{display:none;position:fixed;z-index:1003;inset:0;background:rgba(0,0,0,.45)}.menu-open .admin-menu-overlay{display:block}.admin-menu-close{display:block;position:absolute;right:12px;top:8px;background:transparent;border:0;color:#fff;font-size:32px;line-height:1;min-height:40px}.admin-menu{display:block;overflow:visible}.admin-menu a{display:block;white-space:normal;padding:13px 14px}.admin-sidebar-bottom{display:block}.admin-brand img{width:175px}.admin-topbar h1{font-size:27px}
}
@media(max-width:430px){.stat-grid,.portal-stats{grid-template-columns:1fr}.brandbar .wrap{grid-template-columns:1fr}.brandbar a{text-align:center!important}.brandbar img.td,.brandbar img.tc{max-width:210px}.hero h1{font-size:27px}.admin-main{padding-left:10px;padding-right:10px}}


/* Admin pages never inherit the public site chrome. */
body.admin-body{margin:0;background:#f3f7fb;overflow-x:hidden}
body.admin-body .admin-shell{min-height:100vh}
@media(min-width:761px){
 body.admin-body .admin-menu-toggle,
 body.admin-body .admin-menu-overlay,
 body.admin-body .admin-menu-close{display:none!important}
 body.admin-body .admin-sidebar{position:static;transform:none}
}